I’ve been thinking a lot recently about how crisis and opportunity go hand in hand. In the worst and most cold-hearted version of this, there are companies exploiting the current crisis in ways that are simply unconscionable. But for the rest of us, the shock to the system of the Read more…
In several conversations with colleagues and peers recently I have found myself invoking the Eisenhower Matrix, a grid often used in time management. It originates from a quote by Eisenhower: “I have two kinds of problems, the urgent and the important. The urgent are not important, and the important are Read more…
Having run with a flexible working approach at Fountain since we hired our first employee ten years ago, I’ve recently been asked to share how we have made it work for us. And because it’s one of those things (like so many!) that we got wrong before we got right, Read more…
It’s the new year, and we have a lot of exciting plans in motion. At the very top of my personal list, and my super-exciting project for the spring, is a revamp of our company values. Fluffy (and to some extent tired) though it may sound, we are a hugely Read more…
To err is human. In his book “Black Box Thinking”, Matthew Syed investigates how the airline industry is exemplary in using information from those rare instances that something has gone wrong to improve their systems. Instead of covering up or brushing off mistakes, they interrogate them to prevent them Read more…